Legal terms and conditions

We ask that you take a few minutes to read, understand, and accept our Terms and Conditions before making any purchase or redeeming a voucher.

 

1. SCOPE OF TERMS AND CONDITIONS

1.1 The DreamFly website (www.dreamfly.eu) is operated by: D4F Entertainment, Lda., With registered address at Alegro Sintra – Túnel de Vento, R. Alto do Forte IC 19, 2635-018 Rio de Mouro.

1.2 These Terms and Conditions apply to the presentation of services, reservations, purchases, and other use of the website, as well as the products and services described on the website.

1.3 DreamFly expressly reserves the right to modify these Terms and Conditions at any time, with any modifications to the Terms and Conditions taking effect immediately.  At such time any modifications are made, the updated Terms and Conditions will be made immediately available to the Customer.

 

2. SCOPE OF SERVICES

2.1 DreamFly operates the website (www.dreamfly.eu) for the sale of flight time (also referred to as “tunnel time”), and vouchers for tunnel time, to be redeemed at the indoor skydiving facilities owned by D4F Entertainment, Lda.

2.2 Customers can make direct and binding reservations to redeem tunnel time, by choosing a specific date and time to fly, via the DreamFly website.

2.3 Customers can also purchase Gift Vouchers for tunnel time to offer, via the DreamFly website.

2.4 When purchasing tunnel time, vouchers for tunnel time, gift vouchers for tunnel time, or making reservations to redeem and fly tunnel time, the possibility of checking all Customer data (e.g., name, address, mode of payment, and articles ordered), and changing them, if necessary, is possible before making the order.

2.5 If, after checking all the relevant data and accepting our Terms and Conditions, the Customer presses the “BUY button,” the Customer has agreed to make a binding offer to DreamFly. This offer will be accepted (and a contract concluded) after the order confirmation has been sent.

2.6 The order confirmation will be sent to the Customer by email immediately after payment for the order has been made.

 

3. GIFT VOUCHERS

3.1 Gift vouchers are non-refundable, but transferable, and can be redeemed by any person who meets the conditions for our indoor skydiving experience.

3.2 Once gifted, they become the property of the recipient, and cannot be refunded by the seller.

 

4. VOUCHER VALIDITY PERIOD (INCLUDING GIFT VOUCHERS)

4.1 All vouchers are valid for 12 months from the date of purchase.

4.2 All vouchers are valid for the period for which they were purchased, and automatically lose their validity when the period in question expires, meaning they cannot be recovered, and the Customer loses the right to use them. All vouchers have a standard validity period of 12 months (365 days) from the date of purchase, except for occasional promotions, in which a validity period different from the standard 12-month validity period, is specifically stated in the promotion.

4.3 All voucher validity periods can be extended at a specific rate. Normally vouchers are valid for 12 months from the date of purchase; however, the validity date may be extended via the website for periods of three months (90 days), by paying the validity extension fee of ten euros (10€), as long as payment is made no later than the original expiration date of the voucher.

4.4 Once the expiration date has been reached, it is no longer possible to reactivate the associated code, and the voucher is no longer valid. Up to a maximum of 90 days after the expiration date has passed, the Customer can contact DreamFly, who can exceptionally create a new voucher, once an administrative “re-activation” fee of twenty euros (20€) has been paid by the Customer.

4.4.1 The new voucher will have a validity of 90 days beginning from the date when the re-activation fee was paid.

4.5 If the Customer has failed to contact DreamFly within the 90 days following the expiration date of a voucher, the Customer will not be able to re-activate the voucher in question and must purchase a new voucher, except in exceptional and duly justifiable situations that make prior contact impossible (serious health problems, absence from the country, etc.).

4.6 Upon the confirmation of a reservation to redeem a voucher or gift voucher and fly, a contract will be deemed to have been concluded between the holder of the voucher and DreamFly.

 

5. PRICES

5.1 The prices at which all vouchers and flight time are offered are binding. All prices quoted are gross prices, including the applicable legal VAT rate in force. All vouchers, flight time, and reservations are dispatched by email, free of charge.

 

6. PAYMENT

6.1 DreamFly accepts cash (€), credit & debit cards, MB reference, and MbWay payments. DreamFly does not accept any form of cheques, American Express, or any other currency except euro.

6.2 No reservations will be confirmed, nor will any vouchers or flight time be created if they are not fully paid.

 

7. DELAYS

7.1 Don’t miss your flight. Flight sessions are not private and may involve other people, meaning we are unable to deal with Customer delays, which may lead to the loss and forfeiture of your voucher.

7.2 All reservations are made by the Customer by choosing a specific date and time to fly. Once a reservation is made, it is then clearly communicated to the Customer, indicated in both the confirmation e-mail, and on the voucher which is attached to the e-mail.

7.3 We ask that you treat your DreamFly flight experience as if you were taking a plane or train. If you arrive late, we will not be able to reschedule your flight. As such, we ask that you arrive one hour early, as there is a whole process from check-in to the start of the flight. Additionally, the training and preparation session before the flight is important and takes time.

7.4 If you are making a reservation on behalf of a group, or other people in your group, it is your sole responsibility that everyone in your group has read and understood the reservation confirmation, as well as the information presented on the voucher, before arrival. DreamFly is not responsible for members of a group who arrive late or are incorrectly prepared for their flight experience.

7.5 We are aware that this can lead to disappointment, so please arrive early, and anticipate any transport or traffic problems.

 

8. CANCELLATION RIGHTS, REFUND, OR RESCHEDULING

8.1 Reservation cancelation

8.1.1 Considering that a reservation obliges DreamFly to immediately organize the means for the indoor skydiving experience, reserving a specific date and time for that service, and being that the experience is related to a leisure activity, with a specific date of execution, the Customer acknowledges that he or she shall not be entitled to cancel or rescind the contract with DreamFly after purchase, losing the right to free cancellation, implying the loss of the prepaid amount, without any refund (under the terms of art. 17, no. 1, paragraph k, of DL no. 24/2014, of 14^th of February).

8.1.2 We recommend participants arrive a minimum of 1 hour before their reserved flight time. If a participant is not checked in any later than 30 minutes before his or her reserved flight time (no-show), the reservation and associated voucher will be forfeited, as indicated in 8.1.1.

8.2 Refund policy (DL no. 24/2014, of 14 of February)

8.2.1 If you purchased a voucher online via the DreamFly website, or by phone, you could exercise your right to ask for a refund within 14 consecutive days, counting from the date the contract was celebrated, without any justification. After this 14-day period, no refunds will be made (under the terms of art. 10 of DL no. 24/2014, of 14^th of February).

8.2.2 If you use the voucher and promote the scheduling of a reservation, for a specific date and time, during the period stipulated for free resolution, you acknowledge that such reservation constitutes an express exception to the right of free resolution, applying the rules of the reservation cancellation under the terms set out in point 8.1.1.

8.2.3 If you purchased a voucher for DreamFly Lisbon, send an email to contact@dreamfly.eu

8.2.4 If purchased a voucher for DreamFly Porto, send an email to contact.porto@dreamfly.eu

8.2.5 Whenever possible DreamFly will make refunds using the same payment method. If it is no longer possible, refunds will be made via bank transfer.

8.2.6 Refunds will be made within a maximum period of 14 days, counting from the date on which DreamFly was informed of the decision to terminate the contract. After the refund has been made, the voucher will be deleted, and it will no longer be possible to use it.

8.2.7 As described in point 5, DreamFly sends all vouchers, flight time, and reservations by email, free of charge. If the Customer chooses an extra, different, and more expensive shipping method than the one offered free of charge by DreamFly, this amount will not be refunded (under the terms of art. 12, no. 3, of DL no. 24/2014, of 14^th of February).

8.3 Rescheduling

8.3.1 When purchasing a voucher, DreamFly offers the possibility to purchase a rescheduling option. This option allows the Customer to reschedule a flight reservation as many times as they would like from the day of purchase, up until 24 hours before the scheduled flight, free of charge, in case of unforeseen circumstances, and without any need for necessary justification.

8.3.2 Up until the day before your reservation (24 hours before your scheduled flight), rescheduling your flight is free if you have purchased the rescheduling option, as indicated in 8.3.1, otherwise rescheduling fees will be charged as per the table below:

	Rescheduling Flights
	From the day of purchase until 7 days before the flight	From 7 days until 24h before the flight	The day of your scheduled flight
With Option	FREE	FREE	10€ / Person
Without Option	FREE	10€ / Person	Flights Lost

8.3.3 When rescheduling a flight reservation, the new date and time needs to fall within the original validity period of the voucher.

8.4 Third party gift voucher

8.4.1 DreamFly cannot make any refunds for vouchers or gift vouchers which are sold and provided by third parties resellers. In this case, refunds are subject to the policies of the third parties in question, and we advise you to contact them directly.

 

9. PRO FLYERS

9.1 To access Proflyer hourly rates, the participant must first be approved as a Proflyer based on the following:

9.1.1 Have successfully completed Flight School and signed off as “autonomous” by a DreamFly instructor, or

9.1.2 Have a valid skydiving license with more than 25 jumps, or

9.1.3 Have previous flown in a wind tunnel with more than 20 minutes experience.

9.1.4 If the experience of a Customer who is requesting to be approved as a Proflyer is questionable, DreamFly may require the Customer to demonstrate their ability during an individual Flight School lesson.

9.2 Proflyer hourly rates are valid for 12 months.

9.2.1 Sharing with other proflyers is possible if the owner of the flight time is flying during the session.

9.2.2 Members of the same family who are Proflyers can share flight time from the same account.

9.3 Proflyer hourly rates do not include coaching.

9.4 Extra prices:

9.4.1 DreamFly Lisbon: Flying at peak times implies an additional cost of one hundred euros per hour (100€ / hour). Peak times are Saturdays from 11:00 a.m. to 6:00 p.m. and Sundays from 11:00 a.m. to 5 p.m.

9.4.2 DreamFly Porto: Flying at high speed implies an additional cost of one hundred and twenty euros per hour (120€ / hour). The speeds considered high are from 80% to 100%

9.5 All ProFlyer flight time validity periods can be extended at a specific rate. Normally ProFlyer flight time is valid for 12 months from the date of purchase; however, the validity date may be extended via the website for periods of six months (180 days), by paying the validity extension fee of one euro per minute (1€ / minute), as long as payment is made no later than the original expiration date of the ProFlyer flight time.

9.6 Expired Proflyer flight time can be re-activated up to 90 days after the expiration date by paying an administrative “re-activation” fee of two euros per minute (2€ / minute).

9.6.1 The re-activated flight time will be valid for 180 days beginning from when the re-activation fee is paid.

9.7 If the Customer has failed to contact DreamFly within the 90 days following the expiration date of the Proflyer flight time, the Customer will not be able to re-activate the flight time in question and must purchase new flight time, except in exceptional and duly justifiable situations that make prior contact impossible (serious health problems, absence from the country, etc.).

 

10. CANCELLATION BY DREAMFLY

10.1 DreamFly reserves the right to cancel reservations at very short notice. We guarantee that this only happens due to unforeseen events, such as breakdowns, repairs, maintenance, adverse weather conditions, or any other circumstances beyond our control.

10.2 If DreamFly cancels your reservation, it will be rescheduled, free of charge, for the next available date that is most convenient for you and will be made with the same conditions inherent to the nature of your original reservation. In the absence of reaching an agreement to reschedule, DreamFly will refund the prepaid amount to the Customer.

10.3 DreamFly will not refund any travel, accommodation, or other costs related to the canceled experience.

 

11. VIDEOS, PHOTOS, ADDITIONAL SERVICES, AND OTHER PRODUCTS

11.1 DreamFly may offer additional services and products on the day of your experience which are optional, including but not limited to, extra minutes, super flights, videos and/or photos, merchandise, product discounts, etc.

11.2 Please note that while we do our best to ensure ideal filming conditions, we cannot guarantee a perfect photo or video of each participant due to the inherent movement of flying, and framing restrictions. Being fixed cameras, the area surrounding the wind tunnel will be captured, as well as all structures, objects, and people found in those areas.

11.3 Please note that videos and photos will be captured using electronic equipment installed inside and outside of the wind tunnel, which may fail; in such case, the Customer shall be reimbursed for the additional prepaid amount(s) regarding the videos and/or photos, according to the pack subscribed, only paying the cost of a simple flight.

11.3.1 In the event of a complete video failure, the Customer can be reimbursed an amount of ten euros (10€).

11.3.2 In the event of a complete photo failure, the Customer can be reimbursed an amount of five euros (5€).

11.4 You can access your videos and/or photos online for a limited time only. The files are available for immediate download from the DreamFly webpage for a period of 30 days from the date of the flight experience. After the 30-day period, all videos and photos taken during the flight experience will be automatically deleted from the cloud and impossible to recover.

11.5 DreamFly Lisbon videos are photos are made available for download at: https://media-lisbon.dreamfly.eu/

11.6 DreamFly Porto videos are made available for download at: https://media-porto.dreamfly.eu/

11.7 The download link is automatically sent to each flyer after the flight experience is completed. To download the files, you must use your voucher code, which is also provided in the email sent with the link.

11.8 Extra minutes and super flights are strictly subject to availability and are not guaranteed. Please be aware such extras are not included in any of the flight experience packages, and are only offered when there is availability, for an additional cost. Additionally, it should be noted that the super flight experience takes place within the flight time purchased by the Customer.

 

12. CUSTOMER OBLIGATIONS

12.1 Due to the nature of the products and services provided by DreamFly, each Customer/Group must always be accompanied inside of the wind tunnel by an instructor or other employee designated by DreamFly. Free practice of Indoor Skydiving is not possible for people without experience. Wind tunnel instructors hold a “Certificate of Professional Qualification” for Indoor Skydiving instruction inside of a wind tunnel. They reserve the right to interrupt a flight if they believe the participant is endangering themselves, other participants, or other members of the public.

12.2 It is not permitted, without having prior expressed written consent from the DreamFly direction team, for anyone to provide instruction or training inside wind tunnels operated by DreamFly, except for individuals employed by DreamFly as wind tunnel instructors.

12.3 Each Customer is responsible for honestly answering all the relevant questions which are stated in the responsibility and consent form or “WAIVER,” as described in point 14.

12.3.1 Furthermore, the Customer is prohibited from using the wind tunnel or participating in any activities at DreamFly if they are under the influence of alcohol and/or narcotics.

12.4 Any damage, theft, or accident must be immediately reported to DreamFly by the Customer.

12.5 The Customer is responsible for all damages suffered by DreamFly if the Customer does not (adequately) fulfill his/her Customer obligations.

 

13. INSURANCE

13.1 DreamFly has insurance that covers its civil and administrative liability for bodily, material, and non-material damage caused to third parties, which is attributable to its activities. Damage resulting from a voluntary or conscious act by a participant is excluded from this insurance.

13.2 The Customer undertakes not to hold DreamFly responsible for damages that do not fall within, or exceeds, DreamFly’s insurance policies.

 

14. REQUIREMENTS FOR PARTICIPATION IN INDOOR SKYDIVING WITH DREAMFLY

14.1 Only persons who meet certain personal requirements (e.g., age, health, weight) may take part in indoor skydiving experiences. The specific conditions to participate are stated in the responsibility and consent form or “WAIVER.” After a reservation has been made, the Customer shall be responsible for ensuring that either they, or the person who is to take part in the experience, meets the minimum requirements necessary for participation. In the event that the participant does not meet the minimum requirements, no refunds will be made.

 

15. COMPLAINTS BOOK

15.1 DreamFly has a complaints book located in the front reception office for anyone wishing to make a complaint. Complaints can also be submitted by email to: contact@dreamfly.eu or by post to: DreamFly Indoor Skydiving, Alegro Sintra – Túnel de Vento, R. Alto do Forte IC 19, 2635-018 Rio de Mouro. Please make sure to give your full name and contact details.

 

16. LAW AND JURISDICTION

16.1 These Terms and Conditions of use, the Privacy Policy, and all purchases made by Customers are subject to Portuguese law, and the parties agree that in the event of a dispute, the issue shall be solved by the Judicial Court of Lisbon.